Data carrier – Identification

Chose the data carrier which best suites your club

philosophy:

bar code, swipe cards (magnetic stripe), smart cards,

contact chips, contact less chips, finger print,

pin number, iris….

We are happy to advice you in regards to user

friendliness, cost of investment and operational cost of

data carriers.

Check In / Access Control

While this can be used to create physical barriers it

certainly serves to get important customer data into your

system. Data which will be useful to analyze your

customer’s preferences and the usage of the facility

(per hour, gender, age groups …).

It will not replace the warm, friendly “welcome” of your

receptionist but will rather take the repetitive work

from your staff and enable them spending more

quality time with the customer.

And – you will significantly reduce any queues for your

members to get into the facility!

Marketing

Sophisticated search mode helps making full use of your database

CRM – customer relation management Contact customers with mailings, e-mail,

SMS or combinations thereof (i.e. e-mail to all customers with an e-mail address

and letters to all other customers)

Club marketing fields allow specific marketing actions

Loyalty and incentive programs (member acquisition, consumption

Membership Management

Full flexibility of membership contracts

• Monthly, quarterly, yearly membership types
• Number of visits inscriptions (Example 10 yoga lessons)
• Daily visitors
• Reductions (senior citizens, children, off-peak hours, companies)
• Stop periods (pregnancy, holidays, and accident)
• Notification of memberships which will soon be expiring
• Customer History

Reservation

• Enabling very flexible reservation schedules which can vary for the different activities. Reservation of instructors
• Reservation of rooms
• Possibility to link light control, air conditioning and other devices directly to reservation
• Group lessons
• Personal training
• Fitness tests
• Massage
• Special therapies
• Sun beds
• Sauna
• Steam
• Mini club / crèche / kindergarten
• Meeting rooms
• Squash

and more

Phone reservation

Automated caller ID immediately shows the calling member on your computer screen.

Reception reservation

Customized reservation layouts match your offer of activities

Client reservation

Touch screens located around the facility give more autonomy to your members,
prevent them from having to queue and relieve the reception staff from repetitive work

Internet reservation

Improve your customer service by giving your members access to reservations from
any place in the world, 24 hours a day.

Payment

• Different payment forms
• Direct debiting SEPA compliant (Single Euro Payment area)
• Charge card – for an open club policy and payment ahead of consumption
• Shopping basket – for an open club policy and payment on check out

Point of Sales / Cash registers

• Management of any sales activities, including reception, shop, restaurant
  and bar
• Very user friendly and secure operation
• Minimized and controlled money handling
• Easy to customize colors, pictures and text of product categories and
  products
• Table management
• Inventory control
• Management of minimal stock quantities
• Analyses of gross profit margin

Staff management

• Work schedules
• Access control
• Task list allowing manager to assign and monitor customer follow up
  to employees

Multi lingual – welcome every customer in his/her language

• Multi national – various currencies, different VAT types …
• Multi site – connection of multiple fitness clubs

Statistics

The instant feedback is easy to analyze andincludes all kinds of sales and
customer retention statistics

Document management

Electronic filing of all customer correspondence

Electronic Locker Systems

Link to lockers, vending machines and other electronic devices

Gallery

A complete overview showing photos of the visitors who are currently within the facility

Products

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Add-ons

Hardware